Category: FAQ

Answer:  The NEM is one of the most highly regulated and competitive markets in the world.  It covers around 40,000 km of transmission lines and cables, supplying around 9 million customers.

Put simply the NEM operates like a market where generators are paid for the electricity they produce, which is then transmitted to energy consumers.  The electricity market works as a ‘spot’ market, where power supply and demand is matched instantaneously providing a ‘live’ price that is set every five minutes based on supply and demand.

The Australian Energy Market Operator coordinates this process and makes sure it’s competitively priced, safe, and reliable.

Answer: 
We are committed to supporting our local communities, and in the 2019 – 2020 financial year, we provided more than $230,000 to 27 schools, not-for-profit groups, and organisations across the state as part of our community sponsorships program.

We made $90,000 in philanthropic donations in the past financial year alone.

Our people have also donated more than $343,000 to our nine partner charities through our Generosity program since 2009.

Answer: We are one of Queensland’s leading electricity providers, generating nearly one-third of all of Queensland’s electricity needs and powering some of our state’s biggest industries and employers.

Through our joint venture with Alinta Energy, we provide power to residential energy users and continue to stimulate competition in the South East Queensland retail electricity market. A recent independent report shows that CS Energy’s retail joint venture with Alinta Energy has delivered increased competition and savings for electricity consumers in South East Queensland.

As a result of our partnership, Alinta became the first retailer in Queensland to offer new customers a 28 per cent discount, pushing down power prices across the state.

We also directly sell electricity to large commercial and industrial Queensland businesses, such as mines and ports. 

Answer:  Our staff live in and are part of the communities where we operate. We’ve been a part of the Biloela community in Central Queensland for more than 20 years and the Western Downs for 15 years. We also have a presence in Brisbane where our corporate office is located.

Answer:  CS Energy is owned by the Queensland Government, which set up the business in 1997 to manage and construct key energy assets for the state.

As a government-owned energy business, CS Energy’s profits are transferred to the state treasury and are able to be shared with all Queenslanders in the form of electricity bill credits or spending on services such as health and education.